RETURNS, EXCHANGES, REPAIRS

One-Time Purchase:

We want you to be absolutely delighted with your Talisa Jewelry purchase. Therefore, we offer the following options for returns and exchanges within 30 days of the ship date. Free repairs are available within the warranty period.

Non-personalized pieces are eligible for a refund (a recycling fee of 15% applies) if returned within 30 days of the shipping date.

Personalized jewelry pieces are made especially for you and can be returned for either an exchange, store credit or a refund (a recycling fee of 15% applies) within 30 days of of the shipping date. If an error occurs on our end, we will exchange the item free of charge, issue a store credit, or provide a refund without any fees.

To initiate an exchange or return, please contact our customer service team at support@talisa.com.

We value your loyalty and are committed to providing exceptional service.

Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.

To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at support@talisa.com.
Repair: During the 100-day warranty period after the purchase, repairs are free. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use. Beyond the warranty period, we continue to provide repair services, though a fee might be applicable.

If your item is damaged, please email us at support@talisa.com, attach a clear image of the damaged item, and describe the issue.
Store Credit: If you'd like to receive a store credit for your return, please contact our support team at support@talisa.com within 30 days of the ship date. Once we receive your return, we will issue a store credit for your future purchases.
Refund: If your purchase doesn't meet your expectations, we're more than happy to issue a refund within 30 days of the shipping date. A 15% recycling fee will be applied to all returned items. This fee is crucial for personalized items, as they are uniquely created for you.

To initiate a refund, please reach out to our support team at support@talisa.com.
Return Label: To safeguard both our jewelry and your return package, we will provide you with a return label to ensure that your package reaches the correct address (for refunds, the cost of the label is included into the recycling fee). Please ship the item to us within 10 days of receiving the return label.

To receive a return label, please contact our customer support team at support@talisa.com.

VIP Members:

Our VIP members are entitled to an exclusive benefit: free returns within 1 year from the ship date, as long as they maintain their VIP status.

This means you can return any item without incurring any additional fees, giving you a hassle-free shopping experience.

Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.

To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at support@talisa.com.
Repair: During the 1 year warranty period after the purchase, repairs are free. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use.

If your item is damaged, please email us at support@talisa.com, attach a clear image of the damaged item, and describe the issue.
Store Credit: If you'd like to receive a store credit for your return, please contact our support team at support@talisa.com within 1 year of the shipping date. Once we receive your return, we will issue a store credit for your future purchases.
Refund: If your purchase doesn't meet your expectations, as a VIP member, we're happy to provide:
- Store credit equivalent to the points spent;
- A refund for the amount not covered by the store credit.
This is available within 1 year from the shipping date (as long as you stay a VIP member).

To initiate a refund, please reach out to our support team at support@talisa.com.
Free Return Label: VIP members receive a return label at no cost. To safeguard both our jewelry and your return package, we will provide you with a return label to ensure that your package reaches the correct address. Please ship the item to us within 10 days of receiving the return label.

To receive a return label, please contact our customer support team at support@talisa.com.
Membership Fee Refund: Membership fees paid for enjoying VIP program's offers and perks are reflected as store credit in the VIP account. VIP members are eligible to store credit refunds.

To request a refund of store credit within the 1-Year Period, please contact support@talisa.com; we will be happy to refund you.

Box Members:

According to the Box program terms, you have 7 days to try your new items on and decide what to keep. Make sure to mark the items you're going to return during finalizing the Box in your account.

Refund: If you’d like to return a Box item you previously decided to keep, reach out to us at support@talisa.com. Only Box purchases delivered within 30 days before submitting a refund request are eligible for a full refund.
Return Label: Each Box contains a prepaid return label - use it to send any item you did not love back. You can drop your returns off at the post office or in a blue USPS mailbox.
Repair: If you received a damaged item in your Box, let us know about that as soon as possible through support@talisa.com before returning it. If you liked the style and would otherwise keep it, we will include the same new one in your next Box.

Items purchased in the Box program can be repaired for free during the 1 year warranty period after the purchase. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use.
Exchange: If you’d like to exchange an item from your Box, you can initiate an exchange through support@talisa.com. You have the flexibility to choose from our collection and stay within the same budget. For each specific Box order, you can initiate an exchange only once.

Customizable items purchased within the Box program can be exchanged too. Let us know if you’d like to add or change a personalization for your customizable item in the exchange request.

During the 1 year warranty period after the purchase, exchanges for Box items are free.

CANCELLATION POLICY

If you would like to cancel your purchase, please contact us at support@talisa.com.

Since each item is uniquely made for our customers and we start production straight away, kindly inform us within 48 hours of placing your order if you wish to cancel.

Cancellation is only possible before the item has shipped. We will process cancellations on the day your cancellation request is received. Your refund approval can take up to 7 days.

Talisa Jewelry reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. For inquiries regarding cancellations or any of our other policies, please email us at support@talisa.com.